Last Updated: March 19, 2026
Privacy Policy
Last Updated: 03/01/2026
Wisenstay Hospitality Management (“Wisenstay,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website (wisenstay.com), mobile applications, and related services (collectively, the “Services”).
By using our Services, you consent to the collection and processing of your personal information in accordance with this Privacy Policy.
We may collect the following types of information:
Name, email address, phone number, and billing details
Government-issued identification (where required)
Account login credentials (if you register an account)
Accommodation details, check-in/check-out dates, and guest preferences
Payment and transaction information
Loyalty or membership program details (if applicable)
IP address, device type, operating system, and browser
Pages visited, search queries, and session duration
Cookies, pixels, and other tracking technologies
We may collect your location to provide relevant search results and services if you enable location features.
We use your information to:
Facilitate bookings and process payments
Provide customer support and communicate about your reservations
Personalize content, offers, and services
Improve our Services, website, and mobile applications
Detect, prevent, and address fraud, security risks, or technical issues
Comply with legal obligations
We may share your information with:
To confirm reservations and provide services related to your stay.
Trusted partners who provide payment processing, IT, analytics, marketing, or customer support services.
If required by law, legal processes, or to protect our rights.
In connection with mergers, acquisitions, or sale of assets.
We never sell your personal data to third parties.
We use cookies, pixels, and similar technologies to:
Recognize returning users and remember preferences
Improve functionality and performance
Deliver personalized content and advertising
Measure and analyze traffic
You can manage or block cookies through your browser settings, though some features may be affected.
Depending on your jurisdiction, you may have rights to:
Access and obtain a copy of your personal data
Request corrections of inaccurate data
Request deletion or restriction of processing
Withdraw consent where processing is based on consent
To exercise these rights, contact us at bookings@wisenstay.com.
We retain personal information only as long as necessary to:
Provide and improve our Services
Comply with legal obligations
Resolve disputes and enforce agreements
We implement industry-standard technical, administrative, and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.
Your information may be transferred to and processed in countries outside your country of residence. In such cases, we ensure appropriate safeguards are in place in accordance with applicable law.
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Our Services may include links to third-party websites. We are not responsible for the privacy practices or content of these sites.
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.
For questions, concerns, or privacy requests, contact us:
Wisenstay Hospitality Management
Website: wisenstay.com
Email: bookings@wisenstay.com
Address: 2101 Mill Rd, Suite 411, Alexandria, VA 22314, USA
By using our Services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.